Returns & Exchanges

At Gaia Marketplace, we are committed to sustainable fashion and want you to love your purchase. If you are not completely satisfied, we offer a 30-day window for returns and exchanges on all unworn items in their original packaging.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original eco-friendly packaging, ensuring all tags are attached and the garment is in its original condition.

3

Print and Attach Label

Download your prepaid carbon-neutral shipping label from the portal, print it, and securely attach it to the outside of your parcel.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy; we will process your refund or exchange within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing